Refund and Returns Policy for Save2Buy Store App
At Save2Buy, we strive to ensure your complete satisfaction with every purchase you make through our app. However, we understand that there may be occasions when you need to return a product. Our refund policy is designed to be fair and transparent, outlining the conditions under which refunds are issued.
1.1 Eligibility for Refunds:
Products must be returned within 3 days of the purchase date.
To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
Certain products, such as digital downloads or personalized items, may not be eligible for refunds unless they are defective or damaged.
1.2 Refund Process:
To request a refund, please contact our customer support team at [werblosavebuy@gmail.com] with your order details and reason for the refund request.
Our team will review your request and determine if you are eligible for a refund based on our refund policy.
If your refund request is approved, we will initiate a refund to your original method of payment within 7 business days.
1.3 Refund Exceptions:
Shipping and handling charges are non-refundable, unless the product is defective or damaged upon receipt.
Refunds for digital products or services will be granted at our discretion and in accordance with applicable laws.
2.1 Product Returns:
If you wish to return a product for any reason other than a defect or damage, please contact our customer support team within 24 hours of receiving the product to initiate the return process.
Products must be returned in their original packaging and in the same condition as when you received them.
You will be responsible for the return shipping costs, unless the product is defective or damaged upon receipt.
2.2 Defective or Damaged Products:
If you receive a defective or damaged product, please contact our customer support team immediately upon receipt.
We will arrange for a replacement or refund, depending on product availability and your preference.
We may require photographic evidence of the defect or damage before issuing a replacement or refund.
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at [werblosavebuy@gmail.com]. We are here to assist you and ensure your shopping experience with Save2Buy is enjoyable and hassle-free.
Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at werblosavebuy@gmail.com and send your item to: #1 Werblo Drive, 74 Behind Ibori Golf, Anwai Road, Asaba, Delta State.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {werlosavebuy@gmail.com} for questions related to refunds and returns.
Last Updated: 09 Feb 2024
Thank you for choosing Werblo Save2Buy.